Política de Privacidad

1. El Alcance

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, protected, and otherwise handled.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 En esta Política, "procesamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Our services are intended for a general audience and are not designed for individuals under 18 years of age. We do not seek or knowingly collect information from minors. We do not knowingly permit minors to use our services. If we become aware that we hold information relating to a minor, we will delete it promptly.

2. Qué Datos Personales Tenemos sobre Usted

Cuando accede al servicio, a los canales o a nuestro sitio web, recopilamos sus Datos Personales. En determinadas circunstancias, podemos solicitarle información adicional.

In other cases, we collect your personal data by analyzing how you use our Services or service channels, or through information received from our third-party partners.

3. Sin obligación de divulgar información personal

You are not required to provide personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for details on the processing carried out to protect legitimate interests.

5.4 Below is a list of the legal bases and reasons we may rely on in relation to the information you provide to us:

6. Transferencia de Datos Personales a Terceros

The Company may also share Personal Data with third-party service providers, including hosting and storage providers, IP address information services, and user experience analytics platforms.

You may request that we share your personal data with third-party trading platforms. When you do, we will share the personal data you have provided with those platforms. Your personal data will be governed by each platform's privacy policy, and it may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access resources needed to improve and optimize the products and services offered to its clients.

6.4 The Company may disclose Personal Data to regulatory, local, or other official authorities where necessary to protect the rights or assets of third parties.

We may also share your personal data with potential investors, buyers, or creditors of the Company or any other group entity in connection with a transaction involving the transfer or sale of assets, or in the context of a merger, restructuring, consolidation, or bankruptcy affecting the Company or any other group entity.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers and data analytics companies — may operate on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalize the products and services shown to you. Cookies are also used for statistical and analytical purposes.

Certain cookies used on this Website are session cookies. These are downloaded temporarily to your device and expire when you close your browser. Other cookies are persistent — they remain on your device after the browser is closed and are used to recognize you as a returning user and restore your access to the Website.

7.5 Note that if this occurs, some or all website features and functionality may not work as expected.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, regulaciones, políticas y órdenes aplicables.

We will share your information with third-party trading platforms for 12 months. If you consent to this, we will continue sharing your data for an additional 12 months.

We periodically review the Personal Data we retain to confirm it is no longer needed.

9. Transferencias Internacionales

Your personal data may be transferred to other countries, including to third countries or international organizations. The Company takes all necessary measures to protect your personal data and ensure that data users can exercise their rights and access effective legal remedies.

The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third countries or international organizations. To request this information, email: support@alborcanjelanza.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from error at all times. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data — including disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.

In certain circumstances, we may be legally or otherwise required to share your personal data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or secure your personal data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us via the internet.

11. Hipervínculos a sitios web de terceros

El sitio web incluye enlaces a sitios y aplicaciones de terceros que no están bajo la supervisión de la Compañía. No somos responsables de la recopilación ni del tratamiento de Datos Personales por parte de dichos sitios o aplicaciones. Esta Política no aplica a las acciones realizadas a través de ellos.

When accessing any third-party websites or applications, read their privacy policies before using or accessing those platforms. Exercise caution about any personal data you share with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be reflected in the updated Policy published on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

Unless otherwise specified, any changes to this Policy take effect upon publication of the revised version.

13. Sus Derechos

Tiene derecho a solicitarnos que verifiquemos la exactitud de sus Datos Personales, que rectifiquemos cualquier error y que eliminemos los Datos Personales que no sean necesarios para Nosotros. También puede restringir el alcance del tratamiento de su información personal.

13.2 If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, send an email to the address listed below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data being processed. Upon request, the Company will provide an electronic copy of your Personal Data currently under processing. A reasonable fee may apply for additional copies. If you request data in electronic format, it will be provided accordingly. The right of access must not conflict with the rights and freedoms of third parties. If fulfilling a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response.

13.4 Right of Rectification The Company is authorized to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your Personal Data based on legitimate interests pursued by Us or by a third party; (e) the Personal Data is processed unlawfully; or (f) the Personal Data must be deleted to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where a significant public interest ground exists within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access and receive the Personal Data you have provided to the Company in a structured format. You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The transfer of data must not infringe upon the rights or freedoms of third parties.

13.8 Right to Object You have the right at any time to object to any use of your Personal Data based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we establish compelling legitimate grounds for processing your Personal Data, we may not continue unless you can demonstrate that your rights, freedoms, or interests override those grounds, or that processing is necessary for the establishment, exercise, or defense of legal claims. With respect to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with the competent supervisory authority — specifically, a supervisory authority established by an EU Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. EU law and the laws of individual Member States may limit your rights regarding your Personal Data, as detailed in this section 13.

We will respond to requests made under Section 13 within one month of receipt. Where necessary, this period may be extended by up to two additional months, depending on the complexity and volume of requests received. If an extension is required, we will notify you within the first month and explain the reason for the delay.

Under section 13 of the law, information requested under your statutory rights is provided at no cost. If a request is unjustified or excessive — particularly where repeated — we may charge a reasonable fee to cover the administrative costs of fulfilling it. We may also decline to act on such requests.

If we cannot confirm the identity of the person who submitted a request, we may ask that individual to provide reasonable proof of identity.